Egerton 
University
DIVISION OF ADMINISTRATION AND FINANCE
CITIZENS SERVICE DELIVERY CHARTER
Egerton is committed to being a World Class University for the Advancement of Humanity
|
Service |
Requirement |
User Charges |
Time Line |
|
Staff recruitment |
i. Application letter ii. Copies of certificates iii. Curriculum vitae |
Free |
i. Acknowledgement of application-7working days ii. Notification for interview – 14 working days iii. Results of interview – 2 working days |
|
Staff development
|
Training Application letter
Promotion i. Application letter ii. Copies if certificates iii. Curriculum vitae
|
Free
Free |
i. Acknowledgement – 2 working days ii. Decision of the training committee -14 working days
i. Annual review for all positions ii. Acknowledgement – 2 working days iii. Notification of review committee decision – 2 working days |
|
Collective bargaining agreement |
Proposal from unions |
Free |
2 months before the expiry of the existing agreement |
|
Staff salary administration i. Release of pay slips ii. Release of salaries |
University Employee Payroll number Approved Salary Scales Bank Details
|
Free |
Last day of the month |
|
Industrial attachment |
i. Application letter ii.Institutional letter iii.Insurance |
Free |
Notification – 4 working days |
|
Payment of suppliers |
LPO Invoice GRN |
Free |
30 working days from date of receipt of goods or services |
|
Payment of Imprests |
Imprest warrant Relevant documentation |
Free |
4 working days |
|
Payment of Claims and Allowances |
Approved claim and allowance forms Relevant documentation |
Free |
21 working days |
|
Provision of ICT services |
Internet services i. Registered student ii. University employee
Reprographic services i. University official documents ii. Students academic documents
|
Free
Ksh 1.28/page |
Continuous
Continuous |
|
Provision of Security services |
University facilities, resources, staff and students |
Free |
Continuous |
|
Water, Sewerage and Sanitation services |
Student, Staff and Resident in University buildings |
Free |
Continuous |
|
Provision of transport |
University Student and Staff |
Free |
Continuous |
The Division of Administration and Finance is committed to the delivery of the best service to Students, Staff, the Public and Industry
For any questions, complaints and grievances concerning the quality of service contact;
The Deputy Vice Chancellor, Administration and Finance
Egerton University, P.O. Box 536-20115, Egerton, Kenya, Tel: +254-51-2217810, Fax +254-51-22178227
E-mail. This e-mail address is being protected from spambots. You need JavaScript enabled to view it
IT IS YOUR RIGHT TO DEMAND EFFICIENT SERVICE
“Huduma Bora ni Haki Yako”
